The Pointer Promise Warranty
If pests come back between your scheduled visits, so do we. The return visit is free.
Here is exactly what that covers, what it does not, and how to ask for a re-treatment.
Three things you can count on
Free re-treatments between visits
On a monthly or bi-monthly plan, if covered pests show up between scheduled services, we come back and re-treat at no charge. There is no limit on how many times.
12 months on rodent exclusion
When we seal the gaps rodents use to get inside, that work is warrantied for 12 months. The warranty applies while you stay on a preventative plan that includes rodent control.
Straight answers
We tell you up front what a treatment can do and how long results usually take. If something is outside what we can promise, we say so before you pay.
How to use your warranty
- 1
Call or text us at 916-892-0005 and tell us what you are seeing.
- 2
We schedule a return visit and re-treat the problem area.
- 3
The re-treatment is free for covered pests between your scheduled visits.
Pests covered on the bi-monthly plan
These are the pests your regular plan treats, so they are the pests the warranty covers.
- Ants
- Spiders
- Cockroaches (except German)
- Wasps and yellow jackets
- Fleas and ticks
- Earwigs
- Silverfish
See plan pricing on our home pest control page.
What the warranty does not cover
Some problems need a different kind of treatment, so they are handled separately.
- German cockroaches
- German cockroaches need a separate two-part interior treatment, so they are not part of the standard plan.
- Mosquitoes
- Our Seasonal Mosquito Reduction Treatment helps reduce mosquito populations. It is not a guarantee of a mosquito-free yard.
- Bed bugs
- Bed bug treatment is a separate service with its own terms, which we explain before we start.
- Termites
- We do not treat termites. We refer termite work to a trusted partner.
- Wildlife
- We treat rats and mice only. We refer squirrels, raccoons and other wildlife to trusted partners.
Pointer Promise Warranty questions
What is the Pointer Promise Warranty?
It is our service guarantee. If covered pests come back between your scheduled visits, we return and re-treat your home for free.
Does the warranty cover one-time treatments?
No. The Pointer Promise Warranty is for customers on a monthly or bi-monthly plan, so one-time treatments are not covered.
Does a return visit cost anything?
No. Re-treatments between scheduled visits are free for covered pests.
How many times can I ask for a re-treatment?
As many times as you need between scheduled visits. Just call or text us.
Which pests are covered?
The pests on your bi-monthly plan: ants, spiders, most cockroaches, wasps and yellow jackets, fleas and ticks, earwigs and silverfish. German cockroaches are treated separately.
How does the rodent exclusion warranty work?
Exclusion means sealing the openings rodents use to get in. That work is warrantied for 12 months as long as you stay on a preventative plan that includes rodent control.
Do you guarantee my home will be pest-free?
We do not promise a pest-free home. We promise to come back and keep working on covered pests at no charge while you are on your plan.
How do I request a re-treatment?
Call or text 916-892-0005 and tell us what you are seeing and where. We will set up a return visit.
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